Running Effective Meetings to Save Time & Maximize Results

Tired of meetings that drain time and deliver little? This course equips you with the practical tools and mindset to lead meetings with purpose, structure, and measurable results.

You’ll learn how to plan, guide, and follow up on every meeting so your team leaves aligned, focused, and ready to take action.

The session focuses on running efficient meetings that produce concrete decisions. Through clear agendas, relevant participants, and methods like the Six Thinking Hats, you’ll discover how to keep discussions structured, document outcomes using the What–Who–When format, and assign accountability for follow-up actions.

Program Highlights

  • Common Pitfalls in Ineffective Meetings: Explore why meetings often fail for unclear purposes, poor time management, lack of engagement, and missing follow-up.
  • Framework for Effective Meetings: Learn a structured process for planning, conducting, and evaluating meetings that generate real outcomes.
  • Understanding Meeting Types and Goals: Differentiate between meeting types such as brainstorming, planning, reporting, and retrospective and when to use each for maximum impact.
  • Practical Tools and Techniques: Apply frameworks like Six Thinking Hats, agenda templates, and MOM (Minutes of Meeting) structures to ensure clarity and accountability.
  • Enhancing Participant Engagement and Efficiency: Ensure each participant plays a meaningful role, contributes actively, and respects collective time.

Objectives

  • Identify and address common issues that make meetings unproductive.
  • Apply structured frameworks to plan, run, and review meetings efficiently.
  • Match the right meeting type with the right objective to maximize value.
  • Use tools such as Six Thinking Hats and What–Who–When to guide decision-making and follow-up.
  • Increase engagement, focus, and shared accountability among meeting participants.

After This Course, You Will be Able to:

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Leading Meetings with Purpose and Clarity

Design and lead meetings in a structured and effective manner

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Driving Engagement and Accountability

Apply practical strategies to ensure meetings produce clear decisions, actionable follow-ups, and active participation

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Building Productive and Energizing Meetings

Transform meetings into collaborative spaces that are efficient, valuable, and productive for all participants

Your Learning Journey

Experience

Engage directly in the service journey to understand real interactions, communication flow, and how issues are handled, providing insight into what works well and what can be improved.

Reflect

Reflect on past service experiences to identify successes, challenges, and areas for improvement in delivering exceptional service.

Connect

Explore the importance of building meaningful connections with clients and stakeholders, and understand how trust and collaboration contribute to service excellence.

Practice

Engage in interactive exercises and role-playing scenarios to apply learned techniques, enhance customer service skills, and drive positive outcomes in service delivery.