Managing Knowledge to Retain Expertise and Increase Productivity
Stop reinventing the wheel and start turning team knowledge into a shared asset. This training equips participants with practical tools to map business processes, capture essential knowledge, and develop technical competencies that enhance performance.
You’ll learn to build effective workflows, transform individual expertise into organizational knowledge, and foster a culture of collaboration and continuous improvement.
Program Highlights
- Understanding Knowledge Management: Learn the difference between tacit and explicit knowledge and how to leverage both to drive innovation and productivity.
- Effective Workflow Design: Map business processes, create streamlined workflows, and practice techniques to improve team efficiency.
- Technical Competency Development: Identify required skills, conduct self-assessment and gap analysis, and ensure accurate application in the workplace.
- Embedding Knowledge Sharing: Apply strategies to collect, store, share, and utilize knowledge to keep the organization adaptive and competitive.
Objectives
- Understand workplace technical competencies and their development
- Map and optimize business processes for better performance
- Apply knowledge management principles to enhance team collaboration and innovation
- Use self-assessment and gap analysis to improve technical competencies and workflow efficiency
After This Course, You Will be Able to:
Mapping Workflows for Better Understanding
Understand and map your business process with clarity
Integrating Knowledge into Daily Work
Apply knowledge management cycles to your team’s workflow
Identifying Skill Gaps for Growth
Use self-assessment and gap analysis to develop core technical competencies
Your Learning Journey
Experience
Engage directly in the service journey to understand real interactions, communication flow, and how issues are handled, providing insight into what works well and what can be improved.
Reflect
Reflect on past service experiences to identify successes, challenges, and areas for improvement in delivering exceptional service.
Connect
Explore the importance of building meaningful connections with clients and stakeholders, and understand how trust and collaboration contribute to service excellence.
Practice
Engage in interactive exercises and role-playing scenarios to apply learned techniques, enhance customer service skills, and drive positive outcomes in service delivery.