Managing Emotions to Create a More Positive Workplace
Emotions shape the quality of our work relationships and team environment. This training equips you to recognize, understand, and manage both your own and others’ emotions, fostering a more positive, collaborative, and productive workplace.
By applying emotional intelligence, you will strengthen communication, reduce conflict, and contribute to a healthier organizational culture where employees feel supported, motivated, and empowered.
Program Highlights
- Understanding Positive Workplace Climate: Learn the key components of a supportive work environment and why it matters for employee well-being.
- Managing Emotions: Recognize emotional triggers, regulate responses, and reduce negative impact on productivity.
- Fostering Positive Communication: Apply strategies for open, honest, and constructive communication to enhance team interactions.
- Promoting Collaboration and Support: Build harmonious teamwork, encourage peer support, and reflect on behaviors to sustain a positive workplace.
Objectives
- Help employees feel connected, supported, and inspired at work
- Enable participants to enhance colleagues’ well-being and productivity
- Strengthen collaboration across teams to achieve shared goals
After This Course, You Will be Able to:
Mastering Your Emotional Compass
Manage your personal emotions to stay grounded and constructive
Communicating and Collaborating Mindfully
Apply emotional intelligence to communicate and collaborate more effectively
Shaping a Culture of Care and Awareness
Contribute to building a culture of well-being and emotional awareness in your organization
Your Learning Journey
Experience
Engage directly in the service journey to understand real interactions, communication flow, and how issues are handled, providing insight into what works well and what can be improved.
Reflect
Reflect on past service experiences to identify successes, challenges, and areas for improvement in delivering exceptional service.
Connect
Explore the importance of building meaningful connections with clients and stakeholders, and understand how trust and collaboration contribute to service excellence.
Practice
Engage in interactive exercises and role-playing scenarios to apply learned techniques, enhance customer service skills, and drive positive outcomes in service delivery.