Every leader will face conflict, but great leaders manage it with clarity, empathy, and impact. This training helps leaders identify types of conflict, understand common responses, and apply constructive resolution strategies to maintain trust and guide their teams effectively.

Through hands-on practice, case studies, and peer reflection, you will develop strong communication, emotional regulation, and negotiation skills to resolve conflicts while strengthening relationships and fostering a productive team environment.

Program Highlights

• Understanding Conflict: Learn types of conflict, common reactions, and experiential exercises to recognize real-world dynamics.
• Conflict Resolution Strategies: Apply a 4-step approach from identifying the issue to implementing solutions collaboratively.
• Negotiation Skills in Conflict Management: Master strategies, overcome negotiation challenges, and leverage trust to influence outcomes.
• Case Studies & Action Planning: Practice resolving scenarios, reflect with peers, and apply the GROWS framework to enhance your conflict management skills.

Objectives

• Understand the importance of conflict management in achieving organizational goals
• Build and maintain strong relationships with colleagues, new or familiar
• Manage emotions effectively during interactions
• Communicate clearly, efficiently, and assertively to avoid misunderstandings
• Influence others through effective communication and negotiation
• Resolve or de-escalate conflicts strategically