Growing as a Leader to Empower Your Team

Are you newly appointed as a leader and facing challenges in managing others effectively? Stepping into leadership can be both exciting and daunting, it requires a shift in mindset, clarity in direction, and confidence in guiding others.

This program is designed to help individuals transitioning into leadership roles understand who they are as leaders, how to work effectively with diverse team members, and how to build alignment between personal strengths and team performance.

Through reflective exercises and practical discussions, participants will gain tools and insights to navigate the complexities of leading people and develop a sustainable leadership foundation.

Program Highlights

  • Understanding Leadership Transitions: Explore what changes when you move from being an individual contributor to leading others, and identify the key challenges in this new role.
  • Discovering Your Leadership Style: Reflect on your personal values, strengths, and tendencies to define a leadership style that feels authentic and effective.
  • Mapping Your Team’s Strengths: Learn how to identify and leverage the diverse capabilities within your team to create synergy and achieve shared goals.
  • Building Confidence in Leading Others: Strengthen self-awareness and decision-making skills that allow you to lead with conviction and adaptability.
  • Creating a Growth Plan for Your Leadership Journey: Develop a practical roadmap to continue evolving as a leader focusing on growth areas that will amplify your impact.

Objectives

  • Recognize and strengthen your personal leadership style to build authenticity and influence.
  • Understand the transition challenges from individual contributor to leader, and how to overcome them effectively.
  • Identify your team members’ strengths and learn how to align them with organizational goals.
  • Build clarity and confidence in making leadership decisions and managing team dynamics.
  • Design a personal growth plan to sustain continuous learning and long-term leadership success.

After This Course, You Will be Able to:

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Discovering the Leader Within You

Recognize and strengthen your personal leadership style

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Bringing Out the Best in Your People

Identify your team members’ strengths and unlock their potential

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Planning Your Path to Purposeful Growth

Design a growth plan for your leadership journey

Your Learning Journey

Observe

Observe and analyze various aspects of service delivery, including customer interactions, communication methods, and problem-solving approaches.

Reflect

Reflect on past service experiences to identify successes, challenges, and areas for improvement in delivering exceptional service.

Connect

Explore the importance of building meaningful connections with clients and stakeholders, and understand how trust and collaboration contribute to service excellence.

Practice

Engage in interactive exercises and role-playing scenarios to apply learned techniques, enhance customer service skills, and drive positive outcomes in service delivery.