Giving Feedback with SBILS to Drive Measurable Improvement
Struggling to give feedback that truly drives change? This training introduces the SBILS method, a structured feedback framework designed to deliver clear, specific, and lasting impact.
You will learn how to build trust, listen actively, and provide constructive feedback in real workplace scenarios. Combined with performance coaching fundamentals, this program equips leaders to foster a more open, supportive, and performance-driven team culture.
Program Highlights
- Foundations of Performance Coaching: Understand key principles, effective communication, active listening, and relationship-building skills to create a coaching mindset.
- Impactful Feedback with SBILS: Learn the SBILS method (Situation, Behavior, Impact, Learn, Sustain) to deliver feedback that drives real change and continuous improvement.
- Practical Application: Engage in individual and group role-plays, practice coaching dialogues, and reflect on real workplace scenarios to embed the skills.
- Sustaining Feedback Culture: Develop strategies to make coaching and feedback habitual, enhancing team performance and professional growth over time.
Objectives
- Understand the principles of performance coaching
- Apply the SBILS method to provide structured, impactful feedback
- Integrate coaching and feedback practices into daily professional interactions
After This Course, You Will be Able to:
Structured Feedback for Real Impact
Apply the SBILS method (Situation, Behavior, Impact, Learn, Sustain) for effective feedback
Guiding Growth Through Dialogue
Practice coaching conversations that build trust and promote growth
Creating a Culture of Continuous Feedback
Foster a feedback culture that supports ongoing performance improvement
Your Learning Journey
Experience
Engage directly in the service journey to understand real interactions, communication flow, and how issues are handled, providing insight into what works well and what can be improved.
Reflect
Reflect on past service experiences to identify successes, challenges, and areas for improvement in delivering exceptional service.
Connect
Explore the importance of building meaningful connections with clients and stakeholders, and understand how trust and collaboration contribute to service excellence.
Practice
Engage in interactive exercises and role-playing scenarios to apply learned techniques, enhance customer service skills, and drive positive outcomes in service delivery.