Giving Feedback and Job Instruction to Improve Clarity and Accountability
Clear communication and effective feedback are essential for team performance. This training equips participants to deliver structured job instructions and constructive feedback that enhance learning, accountability, and consistency.
Through practical models and guided exercises, you will build the confidence to coach and guide colleagues more clearly, reduce miscommunication, and support team productivity.
Program Highlights
- Introduction to Job Instruction & Feedback: Understand challenges in communication and the importance of structured guidance.
- Feedback Techniques: Learn and practice methods such as SBILS and the Sandwich approach to deliver meaningful feedback.
- Job Instruction Skills: Apply the 4-Step Instruction Model, preparation, demonstration, practice, and follow-up to effectively guide others.
- Implementation Planning: Reflect and plan actionable steps to integrate feedback and instruction into daily work.
Objectives
- Recognize the importance of developing others’ competencies
- Learn to teach and guide colleagues through clear job instruction
- Deliver feedback that supports growth, accountability, and performance
After This Course, You Will be Able to:
Communicating Tasks Effectively
Deliver clear, structured job instructions using practical models
Empowering Through Constructive Feedback
Give impactful feedback that supports clarity, confidence, and improvement
Learning Together, Performing Better
Strengthen team performance through day-to-day knowledge transfer
Your Learning Journey
Experience
Engage directly in the service journey to understand real interactions, communication flow, and how issues are handled, providing insight into what works well and what can be improved.
Reflect
Reflect on past service experiences to identify successes, challenges, and areas for improvement in delivering exceptional service.
Connect
Explore the importance of building meaningful connections with clients and stakeholders, and understand how trust and collaboration contribute to service excellence.
Practice
Engage in interactive exercises and role-playing scenarios to apply learned techniques, enhance customer service skills, and drive positive outcomes in service delivery.