In moments of tension, what you say and how you say it can make all the difference. This training helps you move beyond passive or aggressive habits toward a balanced, confident, and empathetic communication style.

You’ll learn to express yourself clearly without blame, listen with presence, and maintain professionalism even in difficult conversations. Through tools such as “I Message,” empathic listening, and structured reflection, you’ll gain both the clarity and courage to communicate with impact and respect.

Program Highlights

• Recognizing Ineffective Communication Patterns: Identify passive, aggressive, and assertive behaviors to understand your current communication habits and how they affect relationships and outcomes.
• The Power of Assertive Communication: Discover how assertiveness creates win-win solutions, strengthens trust, and supports collaboration.
• Empathic Listening and Emotional Awareness: Develop the ability to truly hear others through attentive listening, emotional regulation, and reading non-verbal cues.
• Practical Communication Tools: Practice using “I Message” and reflection-based dialogue frameworks to express needs clearly while maintaining empathy.
• Self-Reflection and Personal Action Plan: Use guided exercises and checklists to plan how you’ll apply assertive and empathetic communication in real workplace scenarios.

Objectives

• Recognize personal tendencies toward passive or aggressive communication and move toward balanced assertiveness.
• Apply practical techniques such as “I Message” and empathic listening to communicate clearly and constructively.
• Strengthen self-confidence, emotional intelligence, and professionalism in high-stakes or emotionally charged conversations.
• Build a personal reflection plan to continuously practice empathy and assertiveness in daily interactions.