Communicating and Collaborating Effectively to Boost Team Performance
Strong teams are built intentionally through effective communication and collaboration. This training empowers you to contribute meaningfully by understanding team dynamics, practicing assertive communication, and developing habits that strengthen teamwork.
You’ll explore how individual roles influence collective success and learn to move beyond merely working in a team to truly working as a cohesive team.
Program Highlights
- Team Dynamics & Individual Roles: Understand team development stages, traits of high-performing teams, and the impact of individual contributions.
- Assertive Communication Techniques: Learn practical frameworks to communicate openly and confidently within the team.
- Building Collaboration: Develop strategies for harmonious teamwork, constructive conflict resolution, and engaging team activities.
- Reflection & Growth: Use guided reflection to internalize lessons and enhance ongoing team performance.
Objectives
- Understand the importance of building a cohesive team
- Develop awareness of your contribution to team success
- Enhance assertive communication skills within the team
- Strengthen collaborative skills to achieve shared goals effectively
After This Course, You Will be Able to:
Speaking Up with Confidence and Respect
Communicate assertively and respectfully in a team setting
Connecting Through Understanding
Build stronger collaboration by understanding your team’s stage and needs
Driving Impact Within the Team
Contribute proactively and meaningfully to team goals and shared success
Your Learning Journey
Experience
Engage directly in the service journey to understand real interactions, communication flow, and how issues are handled, providing insight into what works well and what can be improved.
Reflect
Reflect on past service experiences to identify successes, challenges, and areas for improvement in delivering exceptional service.
Connect
Explore the importance of building meaningful connections with clients and stakeholders, and understand how trust and collaboration contribute to service excellence.
Practice
Engage in interactive exercises and role-playing scenarios to apply learned techniques, enhance customer service skills, and drive positive outcomes in service delivery.