Building Learning Agility to Continuously Improve and Stay Relevant
In today’s fast-paced environment, the ability to learn, unlearn, and relearn is crucial. This course equips Section Heads and professionals with the mindset and tools to become adaptive learners by reflective, open to feedback, and proactive in their growth.
You will develop a personal learning plan informed by real feedback and future goals, enabling you to grow individually while enhancing your team’s performance.
Program Highlights
- Understanding Learning Agility: Explore the concept and importance of learning agility in dynamic business contexts, with practical case studies and personal reflection.
- 360-Degree Feedback for Self-Development: Use performance reviews and self-assessment to identify growth opportunities and guide skill development.
- Building a Personal Learning Plan: Conduct gap analysis and create actionable learning plans to address competency needs.
- Implementation & Follow-Up: Apply learning outcomes in real work scenarios, share progress, and commit to ongoing development.
Objectives
- Enhance adaptability and learning from diverse work experiences
- Develop skills to leverage feedback for continuous improvement
- Apply learning effectively to boost team performance and achieve organizational goals
After This Course, You Will be Able to:
Turning Reflection into Action
Reflect and act on your personal learning patterns
Letting Feedback Shape Your Growth
Use feedback to guide your next development steps
Transforming Learning into Impact
Apply learning insights to improve team and organizational performance
Your Learning Journey
Experience
Engage directly in the service journey to understand real interactions, communication flow, and how issues are handled, providing insight into what works well and what can be improved.
Reflect
Reflect on past service experiences to identify successes, challenges, and areas for improvement in delivering exceptional service.
Connect
Explore the importance of building meaningful connections with clients and stakeholders, and understand how trust and collaboration contribute to service excellence.
Practice
Engage in interactive exercises and role-playing scenarios to apply learned techniques, enhance customer service skills, and drive positive outcomes in service delivery.