Applying Creative Thinking to Generate Innovative Solutions
Innovation starts with creative thinking. This course helps you unlock your creative potential by identifying mental blocks and shifting limiting habits, enabling you to generate fresh ideas and create real value at work.
You’ll learn proven techniques such as SCAMPER, Mind Mapping, Brainstorming, and Design Thinking, and develop the confidence to transform ideas into actionable innovations. Through interactive exercises and case studies, you’ll cultivate a mindset that drives problem-solving and fosters a culture of innovation.
Program Highlights
- Creativity vs. Innovation: Understand the difference between generating ideas and turning them into impactful innovations.
- Breaking Mental Blocks: Identify and overcome habits and thought patterns that limit creative thinking.
- Creative Thinking Techniques: Apply practical models and tools to generate ideas and enhance innovation.
- Implementing Creative Solutions: Translate ideas into actionable plans, experiment iteratively, and measure results for individual and team impact.
Objectives
- Distinguish between creativity and innovation in the workplace
- Recognize and overcome mental blocks and limiting habits
- Apply creative thinking models and techniques to generate innovative solutions
After This Course, You Will be Able to:
Harnessing Creativity and Innovation Together
Differentiate between creativity and innovation and use both effectively
Unleashing Your Creative Potential
Unleashing Your Creative Potential
Making Creativity Work for You
Apply creative techniques to real challenges at work
Your Learning Journey
Experience
Engage directly in the service journey to understand real interactions, communication flow, and how issues are handled, providing insight into what works well and what can be improved.
Reflect
Reflect on past service experiences to identify successes, challenges, and areas for improvement in delivering exceptional service.
Connect
Explore the importance of building meaningful connections with clients and stakeholders, and understand how trust and collaboration contribute to service excellence.
Practice
Engage in interactive exercises and role-playing scenarios to apply learned techniques, enhance customer service skills, and drive positive outcomes in service delivery.